Do I need to see a mortgage broker?

If you are ready to apply for a home loan, then YES you do need to see a mortgage broker. Our team are also available to assist with clients who may not be quite ready to apply for a home loan but need advice on how to be application ready. We can assist with setting savings goals, ensuring you know how much you need and how much you can borrow based on your current situation. This process gives our clients a clear vision on how they can reach their property goals.

What services to Gippsland Finance Solutions offer?

Gippsland Finance Solutions can offer assistance for clients applying for Residential Home Loans, Investment Loans, Construction Loans, Business Lending and Asset Finance. We also offer services to clients wanting to refinance their existing home loans for a better rate.

How long will it take to get a loan approved?

Unfortunately, there is not an exact answer for this. Each loan application will depend on the client providing Gippsland Finance Solutions with their supporting documents, it will also depend on each specific bank turnaround times which can change daily. Generally, we tell our clients that an application can take up to 2-3 weeks for formal approval.

How do I make an appointment?

Appointments with our brokers can be made via the Apply Online page
Alternatively you can call the office direct on 03 5153 0636 or email

I need an after hours appointment, what are my options?

Our broking team offer a limited number of after hours and Saturday appointments for our clients each week. We can also offer telephone and skype appointments for added flexibility to access our services. Please contact the office direct on 03 5153 0636 or email to arrange at time and method that suits you.

How much can I borrow?

During your appointment, our experienced brokers will discuss your current lifestyle, your income, and expenses to give you a clear understanding of the amount you can borrow. As each applicant’s situation is different this is something we discuss in depth to find what is comfortable to fit with your current lifestyle.

How do I apply?

Applications can be completed during your appointment with your broker. Alternately you can apply online here and one of our brokers will be in touch to discuss further.


Disclaimer Statement

“The information provided on this site is on the understanding that it is for illustrative and discussion
purposes only. Whilst all care and attention is taken in its preparation any party seeking to rely on its
content or otherwise should make their own enquiries and research to ensure its relevance to your
specific personal and business requirements and circumstances. Terms, conditions, fees and charges
may apply. Normal lending criteria apply. Rates subject to change. Approved applicants only.”


What to do if you have a dispute or complaint?

We hope you are delighted with our services, but if you have a complaint please let us know
so we can work towards resolving it promptly and fairly.
You can make a complaint verbally or in writing by contacting us directly or by
using any of the following:
● Email:
● Phone: (03) 5153 0636 

External Dispute Resolution Scheme

If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC
Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution
provider is the Australian Financial Complaints Authority(AFCA).

You can contact AFCA using any of the following:
● Online:
● Email:
● Telephone: 1800 931 678 (toll free)
● Mail: GPO Box 3, Melbourne Vic 3001

External dispute resolution is a free service established to provide you with an independent
mechanism to resolve specific complaints. You may refer the matter to AFCA at any time,
but if our internal process is still in progress, they may request that our internal processes be
completed before considering the matter further.
You can obtain further details about our dispute resolution procedures and obtain details of
our privacy policy on request.